Shipping & Returns

Shipping Across Kenya:

RegionCostDelivery Time
NairobiFREE >Ksh 2,000< 6hrs
Major Counties*Ksh 25012 - 36hrs
Remote AreasKsh 4502-7 Days
*Mombasa, Kisumu, Nakuru, Eldoret

Returns Made Simple:

  1. Request return via support@lexishop.co.ke, or call us within 14 days

  2. Pack item with original tags

  3. Free pickup in Nairobi / Drop-off at known stores

  4. Refund in 72 hours!

⚠️ Non-Returnable: Perfumes, underwear & personalized items